agileGravity

How intelligent is the “intelligent” Chatbot solution from agileGravity?

Artificial intelligence is like a child: it must learn to become better. Artificial intelligence does not yet exist out of the can, ready to use and immediately ready for use for every conceivable purpose.

Artificial intelligence is the ability of code to select the appropriate machine learning algorithms for the current customer input and generate a defined output with the trained response options. And to optimize itself in such a way that the AI generates independent answers at some point, which were not explicitly trained before.

The finer the preparatory work and the more precise the adaptation of our solution to your business processes, the more precise and “intelligent” the output.

How and where can your Chatbot solution support us?

Wherever customers provide input to your business, our solution can add value.

Starting small with the interactions on your website such as internal search, interactions with your content, forms, with products, the shopping cart and the buying process as a supporting element for the customer or as an upselling element to increase conversion.

Somewhat larger then in direct communication with your company: Prefilter and prepare customer input via email, onsite chat, messenger communication etc. for customer service or direct response to these inputs. Mapping of returns, customer self-management such as updating addresses, complaints, product comparisons, product bundling, and much more.

We have a website without e-commerce function. Is your chatbot also suitable for this?

Yes. we provide you and your customer with added value wherever the customer expects an immediate response or reaction to his input.

Is your solution also available as Plug & Play?

No – at least if you mean “Plug & Play” in the originally defined state.

There are no intelligent and value-added solutions out of the box. This is all manual work and will be adapted to your needs. We need to understand your goals, your business processes and the IT architecture.

Our promise is that you will receive an all-round carefree package, a product that works for your customer, is optimized for conversion and serves your individual wishes and requirements. This is a path we have to take together.

If you now look at this from the meta level, you could say: yes, our solution is also available as “Plug & Play”.

We relaunch our website in 4 weeks and need another chatbot. Can you deliver anything?

Yes – if you are satisfied with a “parrot bot” in the first step. He is available, but can’t really do much and is finally in his element.

An intelligent bot solution needs time until it is adapted to your business processes, your goals and requirements and your IT architecture.

We build custom bots, comparable to custom bikes – individual, unique and powerful.

What is an e-commerce bot?

An e-commerce bot is a digital assistant that helps the user of a (mobile) website or app find products and help him shop. Of course, the bot can also recommend suitable products, act as a product advisor with detailed background information on the products, process the user’s most complex search queries and take into account filter settings and other preferences regarding availability or payment methods.

Where can an e-commerce bot be used?

Wherever products or the generation of leads of any kind are involved. The bot can wait unobtrusively in the background until the user activates it for a question, for example as support in the buying process or in case of ambiguities regarding a product (“Does this brake fit my car?”).

Or the bot is the active channel through which the user directly accesses the product search, e.g. with BandelBot in Facebook Messenger.

How do I make sure that the bot knows my products?

The bot is fed with a product data feed. The more information the feed contains about the products, the more precise the bot can provide information and respond to the user’s request.

Is an e-commerce bot its own new channel? Or is it part of an already existing channel?

Both. It depends on your requirements, your customers and their usage habits what is the right approach for you. Whichever approach you choose, the bot can be fully attributed and analyzed as a value adding touchpoint in the customer journey.

What is a Service Bot?

A service bot is a chatbot that helps customer service process requests. It usually sits on a specific topic or a number of topics that have a low complexity level. Thus, the service bot manages to take the burden of recurring requests from customer service, so that it has more time for more complex cases.

Which use cases are the most common for a service bot?

Here we are driven by data: in principle one can say that the use case results from your data from customer communication. There you can see what the requests are, where a chatbot would be a good intermediary.

Frequently used cases are for example questions pre-filtering and processing of customer input via email, onsite chat, messenger communication etc. for the customer service or the direct answering of these inputs. Mapping of returns, customer self-management such as updating addresses, complaints, product comparisons, product bundling, and much more.